As of 2020, the world comes with new terms and conditions, with global dynamics now transformed into more contemporary versions. To put it simply, one of the many changes that the pandemic brought was an increase in remote and gig work. Sure, many conglomerates were offering gig work before too, but the industry witnessed a bump as unemployment rates rose drastically. With strict lockdowns and state economies collapsing, people saw gig work as an excellent opportunity to keep them afloat during trying times.
Why is customer service so important?
For a business that wants to survive and strive during these times, adapting to new changes, challenges and improving, on the whole, is vital. If they aim to enhance their reach and growth, they need to keep up a good reputation. A good reputation doesn’t come by so quickly, and one key element of this is customer service – which happens to be one of the biggest things that businesses struggle with. Needless to say, many companies are looking for ways to stay one step ahead of their competitors, and improving customer service is a solid tactic to achieve that goal.
What about Traditional Call Centers?
Have you ever had a problem with a product but couldn’t get in touch with the customer service because their calling hours were up? This is a business owner’s worst nightmare. Usually, traditional call centers are overstaffed and only provide service 6 hours a day, meaning that many calls will be missed for the remaining 18 hours. What does that mean? Unsatisfied and angry customers.
Because of the pandemic, customers rely on online shopping more than before, eventually increasing the number of calls coming in.
How can gig workers help?
Gig working may be the solution to the problem. Businesses can use the gig economy to hire individuals across the world as their customer service representatives. Not only will this ensure round-clock availability, but it will also help businesses save a lot of money. Generally, customers would appreciate it if they get in touch with someone willing to help them with their problem at any given time. This would ultimately result in better reviews from customers and an outstanding business reputation.
The gig economy is opening doors for the workers and businesses that are willing to adapt to the world post-pandemic. Are you ready for this transition? We certainly are.